People & Customers
What we do.
Our people & customers are very important to Scottish Water – after all, without our employees, we wouldn’t be able to get safe water to homes and businesses and remove waste water.
The people team recruit, train, develop and support the wellbeing of our employees to ensure a happy and well skilled working environment, where people feel supported to do their job to the best of their abilities. Our customer focused teams ensure the best possible service to all communities of Scotland through a variety of communication channels including our contact centre.
The skills involved in these roles:
Have a look at the videos and blogs below to hear from people working in these roles and what they do.
Andrew Hamilton
Senior Recruitment Consultant
Andrew discusses how he enjoys the variety of his role and the different kinds of recruitment campaigns, from large-scale graduate and apprentice intakes, to recruiting in the Highlands and Islands.
Lucy MacLennan
Specialist People Consultant – Wellbeing & Resilience
Lucy is passionate about helping people and in her role she makes sure that Scottish Water employees are looked after and given the right support throughout their careers. Lucy initially studied Mechanical Engineering and realised that it wasn't exactly what she wanted to do. The Scottish Water graduate scheme was a perfect fit as it enabled her to try lots of different roles before deciding on where her passion lies.
Robert (Rab) Piercy
Skills Academy Instructor & Assessor
Rab enjoys the variety of his role in the Skills Academy. He gets to develop and carry out training all over Scotland, sometimes getting to travel and sometimes online. He is also an assessor for our Modern Apprentices in technical roles. He meets his apprentices regularly to see what new skills they've been learning and makes sure they complete their qualifications.
Further content:
Diversity and Inclusion at Scottish Water
At Scottish Water, we value the diverse perspectives that our people bring to our business. We’re proud to celebrate the unique characteristics and experiences represented in our workforce, whilst also recognising the similarities we all share which aren’t always obvious on the surface. Watch the video to see what this means at Scottish Water.
Future of Work at Scottish Water – Transformation Story
Listen to Michelle Cowan, People Change and Workplace Experience Manager talk to us about her role in shaping our future work environment. Scottish Water employees from all over Scotland gathered at our office in Glasgow for a 2-day event to reimagine what the future of work at Scottish Water could look like in terms of where, when, and how work will be done.
Hear more from our team members in the blogs below.
Useful links:
Scottish Water - Careers
Visit our careers site for more information.